Villa Louise – Booking Terms & Conditions
PLEASE NOTE: Card Payments will show on your statement from “villalouise”.
All bookings are subject to these conditions and must be accompanied by the
appropriate deposit unless the booking is made within 6 weeks of the
commencement of the let, when the total rental should be enclosed together with
the security deposit.
BOOKING CONTRACT
Your contract is with Bryden McKinnie (“we”, “us” and “our” in these Booking
Conditions) for the property known as VILLA LOUISE (“the Property”).
References to “you” or “your” are references to the person making the booking
and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read
them carefully. Nothing in these Booking Conditions affects your normal
statutory rights.
You must be aged 18 years or over when the booking is made and you are
responsible for the payments under this contract and for ensuring that all
members of your party comply with these terms and conditions.
Making your booking
When placing your booking you accepting these terms and conditions. You should
send your payment for the Initial Deposit by cheque or pay by Credit/Debit
card. The Initial Deposit is £200 per booking. Please note that the
Initial Deposit is only refundable if you cancel your booking within seven days
of receiving our written confirmation of your booking.
Your booking is made as a consumer for the purpose of a holiday and you
acknowledge that no liability can be accepted for any business losses howsoever
suffered or incurred by you.
Once you have completed your online booking and the initial deposit has been
received and accepted by us, we will issue you with our written
confirmation. The contract between us will only be formed when we send
you our written confirmation and is subject to these terms and
conditions. A copy of these terms and conditions will be attached to your
confirmation email. We reserve the right to refuse any booking prior to the issue
of our written confirmation. If we do this we will promptly refund any
money you have paid to us. You should carefully check the details of our
written confirmation and inform us immediately of any errors or omissions.
Paying for your booking
You are required to settle the balance of the rental at least 8 weeks prior to
the arrival date as set out in our written confirmation. If you fail to
make a payment due to us in full and on time we may treat your booking as
cancelled by you or we may make a late payment charge of up to 2% of the
overdue balance.
Security Deposit
A security deposit of £200 is payable with your booking, if paying in full, or
is added to your balance if only paying a deposit. This is to be held as security against loss of
keys, inventory damage and excessive use of utilities or excessive cleaning
costs.
All guests are expected to be responsible regarding the use of air conditioning
and other electrical appliances.
The security deposit will be returned to you, subject to a satisfactory
inspection of the property by the Management Company. And no longer than 14
days from departing the villa.
The Principal Hirer agrees to pay any additional charges for damage or loss not
covered by the Security deposit. Any breakages or damages must be reported
immediately to the Management Company who will endeavour to replace the item
and repair the damage as soon as possible and the cost may be deducted from the
Security deposit (everyday breakages such as glassware and crockery will not be
charged for, unless they are deliberate or high quantity breakages).
It is the Principal Hirer’s responsibility to ensure the property; its
furnishings and fittings are treated with due care and respect and left in the
same condition as on arrival. All kitchen utensils etc. and BBQ should be left
clean and tidy on departure. The Management Company will check the villa before
and after your stay.
If you cancel or amend your booking
If you need to cancel or amend your booking you must telephone us on +441875811387
as soon as possible.
You will also be required to confirm your cancellation in writing or by email
to the addresses shown on our written confirmation. A cancellation will
not take effect until we have confirmed in writing to you.
If you cancel your booking within seven days of receiving our written booking
confirmation, we will refund the balance of any money you have paid us.
After such period, if you cancel your booking more than eight weeks prior to
the Arrival Date, we will retain the Initial Deposit and refund the balance of
any money you have paid to us.
If you cancel your booking less than eight weeks prior to the Arrival Date, we
reserve the right to retain the Initial Deposit and the Rental paid. In
these circumstances we will refund the Rental (less any additional costs
incurred) to you if we are able to secure an alternative booking for the
Property.
If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes
problems occur and we may have to make alterations or, in extreme circumstances
cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and
inform you of the cancellation or the change to your booking and, if it is
necessary to cancel your booking, we will refund the balance of any money you
have paid us.
Your accommodation
You can arrive at your accommodation after 16:00 hours on the Arrival Date of
your holiday and you must leave by 11:00 hours on the Departure Date.
If your arrival will be delayed, you must contact the person whose details are
given on our booking confirmation so that alternative arrangements can be made.
If you fail to do so you may not be able to gain access to the Property. If you
fail to arrive by midday on the day after the Arrival Date and you do not
advise the contact of your anticipated late arrival we may treat the booking as
having been cancelled by you.
Party Size
The maximum occupancy for Villa Louise is 8. For security and insurance
purposes all guests staying at the property must be named on the booking form. The property may not be shared, sub-let or assigned to other persons. Any
requests to change the names or the number of guests stated on the booking form
must be done so in writing prior to departure. We reserve the right to refuse
admittance if these conditions are not met.
Please note there are new security arrangements for staying in
Turkey. Very much like staying in a hotel we need to register passports for all
guests staying in the villa. We will contact you for details. We are officially
registered as a holiday rental and inspectors do make random calls to holiday
rentals to see if guests have been registered.
Security Alarm
A security alarm has been installed in the villa for the safety and security of
guests and our home. Guests are advised to activate the alarm system and lock
all doors and windows at night (note: the alarm can be set if a patio door or
secured windows are left open). When the property is vacated you must lock all
doors and windows and switch on the alarm system. If the property is burgled
and it is found that the alarm has not been set or windows/doors not locked you
could invalidate your travel insurance and lose your Security deposit, or more,
to cover our insurance policy (Policy excess is £150).
Swimming Pool
The swimming pool is 1.6m deep and the small pool is 0.50m deep, neither has
depth markings and you should check the water depth before using the pool. The
pool has no perimeter fencing, therefore, children should be attended at all
times by the pool area or anywhere on the property where they might gain access
to the pool area alone. Diving into the swimming pool is not allowed and at
your own risk. It is advisable that you shower before entering the pool to
remove excess oils & creams.
Your obligations
You agree to comply with the Regulations set out in the property manual and any
other regulations reasonably made from time to time and ensure that they are
observed by all members of your party.
You agree to keep and leave the Property and the furnishings, kitchen
equipment, crockery, glasses, bedding and towels clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the
Property nor to do anything that may be reasonably considered to cause a
nuisance or annoyance to us or to any other occupier of adjoining or
neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No
liability to you is accepted in respect of damage to or loss of such property,
except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive
travel insurance (including cancellation, flight delays, loss and damage to
baggage and other property) and health insurance (including evacuation and
repatriation coverage).
You agree to allow us or any representative of ours access at any reasonable
time during your stay for the purpose of essential repairs and for garden and
pool maintenance.
Complaints
Every effort has been made to ensure that you have an enjoyable and memorable
holiday. If however, you have any cause for complaint it is important that you
contact our Management company within 48 hours.
It is essential that you contact us or our representatives if any problem
arises so that it can be speedily resolved. It is often extremely difficult
(and sometimes impossible) to resolve difficulties properly unless we are
promptly notified. Discussion of any criticisms with us whilst you are in
residence will usually enable shortcomings to be rectified straightaway. In
particular, complaints of a transient nature cannot possibly be investigated
unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us
with full details within 28 days of the end of it.
Our liability
Our maximum liability for losses you suffer as a result of us acting in breach
of these terms and conditions is strictly limited to your rental total.
We accept no liability whatsoever for any death, personal injury, loss or
damage of any kind. Children should be monitored at all times and you
should verify the suitability of equipment, for the purpose you intend to put
it as we cannot accept liability. (The presence of animals or insects is
inevitable in Turkey)
FORCE MAJEURE
We cannot accept any liability for compensation where performance or prompt
performance of our contractual obligations is prevented or affected by reasons
outside our control or by circumstances amounting to force majeure.
Law
The contract between you and us is governed by the law of Scotland and we both
agree that any dispute, matter or other issue which arises between us will be
dealt with by the Scottish Courts.